The Link Business Centre

People's communication needs had been assessed and recorded and staff knew how to communicate with people, however the provider had not made information available to different formats such as large print. People receiving End of Life care were looked after by the palliative care team. There were no specific end of life care plans in place. We addressed this with the provider who completed these straight away. People knew how to make a complaint and said any concerns were always dealt with promptly.

People's risks had been assessed and recorded. People said they felt safe and staff understood how to keep people safe from the risk of abuse. There were systems in place to record and investigate incidents and staff knew how to raise and report concerns. Staff had been recruited safely and in line with the company's recruitment policy. There were enough staff employed to meet people's needs. The service was not administering any medicines at the time of the inspection. Staff had received training and were following current infection control guidelines and had access to enough personal protective equipment [PPE].

Staff had received an induction and training suitable to their role and were having regular supervisions and spot checks which were recorded. People's needs and choices had been assessed and recorded. People told us they received effective care that was personalised to them. Staff worked with other professionals to ensure people received the care and support they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.