Intrigue Homecare Ltd

People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff received induction, training and supervision to carry out their role effectively and safely. People were supported with eating and drinking. The service worked well in partnership with other professionals to ensure people received the health care support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and treated people with dignity and respect. People received personalised care responsive to their individual needs and their independence was promoted.

Quality assurance systems had been developed to monitor the service. Feedback from people and relatives demonstrated they were happy with all aspects of the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received person centred care which promoted their dignity and rights. There was a positive culture within the service. Staff felt valued and shared the provider's passion and commitment to providing high quality care, empowering people to lead fulfilling lives.