Signa Care Group

There were enough staff to meet people's needs and safe recruitment processes were followed. There were systems in place to keep people safe. Risks to people's health, safety and well-being were managed. Staff safeguarded people from abuse. Medicines were safely administered and managed. The provider learned from previous accidents and incidents to reduce future risks to people. The provider and staff protected people from the risk or spread of infection and followed government guidance in relation to COVID-19.

Staff received regular training and were supported through regular supervisions, spot checks and yearly appraisals. People's needs were assessed before they received support. Staff supported people with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff were kind and compassionate and supported people in a respectful, dignified manner. Staff encouraged people to maintain their independence where safe and possible to do so. Relatives supported people to make decisions around their care and support. Staff spoke highly of people and were passionate about their roles.

The provider had an effective quality assurance process in place which included regular audits. Relatives were very happy with the service and felt it was well-managed. The registered manager promoted an open and honest culture and was approachable. People and relatives were regularly consulted about the quality of the service through surveys and reviews. Staff were involved in the ongoing development and improvement of the service through surveys and regular communication.