New Hope Community Healthcare
- Home care
- Dementia care
- Registered since 2019
- Stevenage, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 188
rated home care services in Hertfordshire are rated Requires improvement, like this one.
New Hope Community Healthcare: inspection record
Rated Requires improvement in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Greenleaves Homecare Services Limited (Good, less than 0.1 miles away) and Heriitage Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- – Blossom Healthcare Solutions Limited Not yet rated, less than 0.1 miles away
- – Elixonn Healthcare Ltd Not yet rated, less than 0.1 miles away
- – FEGO CARE SOLUTIONS LTD Not yet rated, less than 0.1 miles away
- G Greenleaves Homecare Services Limited Good, less than 0.1 miles away
- G Heriitage Care Ltd Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 28 April 2022. Quoted under the Open Government Licence.
New Hope Community Healthcare is a domiciliary care agency supporting people with the regulated activity of personal care, in their own homes. At the time of the inspection the service was supporting two people and a third who occasionally used the service.
What inspectors found
There were key aspects of this service which were positive, but there were also some shortfalls.
Read the rest of CQC's summary
There was a lack of systems to promote people's safety in relation to injuries and accidents. There were shortfalls with how staff training was provided and how staff competencies were checked by the registered manager. Risk assessments and reviews of care were not always complete. Effective plans had not always been made to respond to the risks which some people faced. There was a lack of checks by the registered manager and provider to assess the quality of the service they were providing. These shortfalls had the potential to place people at risk of harm.
People spoke well of the registered manager and staff who cared for them. People and a person's relative told us staff supported them in ways they wanted and at times of the day they had chosen. The registered manager had listened to what people wanted staff to do for them.
People told us staff were kind and respectful of them, their wishes, and their homes. People felt safe in the company of the care staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; but the systems in the service did not always support this practice.
Staff felt well supported by the registered manager, who they said was always available to assist them if something went wrong. Staff had regular supervisions and meetings. There was a positive culture at the service.
Questions to ask the service
- Safe was rated Requires improvement on 28 April 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 April 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 28 April 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Eliesha Hope
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 28 April 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10882841 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does New Hope Community Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for New Hope Community Healthcare.
- When was New Hope Community Healthcare last inspected?
- The Care Quality Commission's latest rating for New Hope Community Healthcare was published on 28 April 2022.
- Who runs New Hope Community Healthcare?
- New Hope Community Healthcare is run by New Hope Community Healthcare Limited.
- What is New Hope Community Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 April 2022.
Contact
- Phone
- 01438 310000
- Address
- Business & Technology Centre, Bessemer Drive, Stevenage, SG1 2DX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Greenleaves Homecare Services Limited (Good, less than 0.1 miles away) and Heriitage Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- – Blossom Healthcare Solutions Limited Not yet rated, less than 0.1 miles away
- – Elixonn Healthcare Ltd Not yet rated, less than 0.1 miles away
- – FEGO CARE SOLUTIONS LTD Not yet rated, less than 0.1 miles away
- G Greenleaves Homecare Services Limited Good, less than 0.1 miles away
- G Heriitage Care Ltd Good, less than 0.1 miles away