Universal Care Services Coleshill

People felt safe with staff members, who had been trained to protect people from the risks of abuse. Where concerns were raised these were acted on by the registered manager.

Staff got to know people well and knew how to protect them from identified risks of harm or injury. Risk management plans were included in people's plans of care which staff could refer to.

The provider had systems in place to check the suitability of staff and required pre-employment checks were completed. Staff were trained, and checks were undertaken on their skills and competencies.

People were supported with their prescribed medicines as needed by trained care staff.

Staff understood infection prevention and control measures and actions they should follow in line with Coronavirus guidance. Additional training had been given and this included the use of personal protective equipment.

Staff followed professional healthcare guidance where this had been given. Referrals were made, on people's behalf to GP's or other services if required. Staff worked within the principles of the Mental Capacity Act 2005 and understood the importance of gaining consent from people. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

There were quality assurance systems in place to check the safety and quality of the services. Compliance

checks were made by the provider and had identified where improvements were needed and these had been acted on. The provider had contingency plans in place as a response to COVID-19 planning.

Rating at the last inspection The last rating for this service was Good (published 21 August 2019).