Father Hudsons Society DCC

The service applied the principles and values of Registering the Right Support, Right Care and Right Culture and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People felt safe with staff members, who had been trained to protect people from the risks of abuse. Where concerns were raised these were acted on by the registered manager.

There was consistency in which staff supported people. This meant staff knew people well and how to protect them from identified risk of harm or injury. Risk management plans were included in people's plans of care which staff could refer to. The registered manager had systems in place to ensure risk management plans were read and followed by staff.

The provider had systems in place to check the suitability of staff, who were trained, and checks were undertaken on their skills and competencies.

People were supported with their prescribed medicines as needed by trained care staff.

Staff had supported people to understand the importance of hand-washing and infection prevention during the COVID-19 pandemic. Staff understood infection prevention and control measures and actions they should follow in line with Coronavirus guidance.

Staff followed professional healthcare guidance where this had been given. People were supported to access healthcare services if required. Staff worked within the principles of the Mental Capacity Act 2005 and understood the importance of gaining consent from people. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

There were quality assurance systems in place to check the safety and quality of the services. Compliance checks were made by the provider and had identified where improvements were needed and these had been acted on.

Rating at the last inspection The last rating for this service was Good (published 4 January 2019).