St Joseph's

St Joseph's is part of Father Hudson's Care, which is the social care agency of the Catholic Archdiocese for Birmingham, a registered charity. The home has it's own Chapel and offers daily Mass for those wishing to attend.

Risks to people's health and well-being had been identified and thoroughly assessed. Records contained very detailed information on how staff should mitigate risks to people's physical and emotional health and how to identify any deterioration in their medical conditions. Medicines were ordered, stored and disposed of correctly and administered by staff who had been trained and assessed as competent in safe medicines practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and registered manager had systems and processes in place to audit the quality of the services provided. The management team were knowledgeable and familiar with the needs of the people they supported, and staff spoke of a positive culture which motivated them to deliver person centred care. Relatives told us communication was good and they felt able to share feedback and ideas.

Managers and senior staff promoted a culture of honesty and learning from mistakes. Accidents, incidents and safeguarding concerns were reviewed to identify any organisational learning. Healthcare professionals spoke positively about the working relationships they had developed with the service.