Orchard Blythe

What life is like for people using this service:

People using the service benefited from an extremely well led service. People and their relatives were placed at the heart of the service and involved in choosing their care and support, from pre-admission to living in the home. People received kind, responsive person-centred care from staff who were well trained, motivated and supported by a dedicated registered manager who led the staff team to provide the best care they could. The registered manager went the extra mile to ensure people's lives were enriched and worked in collaboration with leaders in dementia care, to ensure people received care that met their long-term needs. The staff team worked hard to promote people's dignity and prevent people from becoming socially isolated within the care home. Respect and dignity were cornerstones of the values upheld by the staff and role modelled by the registered manager. Innovative approaches assisted people in being able to shape the service, make decisions, and relatives were encouraged to give their feedback about the service. Staff understood how to keep people safe and embraced team working to reduce potential risks to people. The service was led by a registered manager and management team that were committed to improving people's lives. Partnership working enabled people to maintain their wellbeing.