ROYALE HOMECARE
- Home care
- Dementia care
- Registered since 2019
- Newmarket, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
ROYALE HOMECARE: inspection record
Rated Good in March 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cambridge Care Company Good, 0.5 miles away
- – Care Circle Ltd Not yet rated, 0.5 miles away
- O Active Care In The Home – ACM Outstanding, 0.7 miles away
- – Lav Care Services- East of Anglia No overall rating, 0.7 miles away
- – Reliance Care Services Newmarket Not yet rated, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 17 March 2022. Quoted under the Open Government Licence.
Royale Homecare is a domiciliary care agency based in Newmarket, but has care rounds in Cambridge. It provides personal care to adults with a range of support needs who are living in their own homes. There were 8 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People, relatives and staff were all positive about their experiences with this new domiciliary care service. People told us that they had reliable support that was centred on them and gave them a better quality of life.
Read the rest of CQC's summary
People said that they had a small group of staff that knew them, their situation and their support networks well. People felt safe and trusted the staff that supported them, because staff were consistently the same and respectful. Risks were appropriately assessed, with risk assessments being put into place to guide staff on how to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
No one had any complaints or concerns, but if they did were confident that the registered manager would listen and resolve matters. People knew of the registered manager and spoke highly of their dedication and visibility. There were systems in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the registered manager.
Care records were kept on an electronic system. This made for reliable updating for care staff to see immediately. This also gave the registered manager oversight of care delivery in real time. People and their families could access these records. The registered manager was committed to providing high quality care and the service worked well in partnership with others to ensure the best outcomes for people.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Manuel Abellon
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 March 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Royale Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 11413066 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does ROYALE HOMECARE provide nursing care?
- The Care Quality Commission's register does not list nursing care for ROYALE HOMECARE.
- When was ROYALE HOMECARE last inspected?
- The Care Quality Commission's latest rating for ROYALE HOMECARE was published on 17 March 2022.
- Who runs ROYALE HOMECARE?
- ROYALE HOMECARE is run by Royale Homecare Ltd.
- What is ROYALE HOMECARE's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 March 2022.
Contact
- Phone
- 07888 937229
- Address
- 22 Waterloo Close, Newmarket, CB8 7RP Map (opens Google Maps)
Compare nearby
- G Cambridge Care Company Good, 0.5 miles away
- – Care Circle Ltd Not yet rated, 0.5 miles away
- O Active Care In The Home – ACM Outstanding, 0.7 miles away
- – Lav Care Services- East of Anglia No overall rating, 0.7 miles away
- – Reliance Care Services Newmarket Not yet rated, 0.7 miles away