Mvecare Health Solutions Limited

There were enough staff on duty with the right mix of skills to support people safely and effectively. Staff were recruited and selected safely.

Medications were safely managed, administered and stored. Infection control and prevention was managed well. Incidents, accidents and near misses were recorded and monitored to ensure there was opportunity for lessons learned.

People were assessed before they used Mvecare Health Solutions by the registered manager, and their outcomes and choices were recorded and monitored to ensure consistency and good practice.

There was a clear process for referring people to external services when required and this was applied consistently to ensure care was safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were included in their day to decision making and choices. People's privacy and independence was encouraged, family relationships and friendships were respected and promoted.

A personalised care plan was developed for each person with their involvement or with their family members' involvement, if appropriate.

There was a complaints process in place which outlined response times and procedure.

End of life care was discussed sensitively and with care and compassion.

The registered manager promoted a positive ethos and culture, which was centred around people's needs and preferences.

The registered manager and provider understood their responsibility to inform people when care fell short or did not meet expected standards.

The registered manager had a clear understanding of their role and responsibilities in line with regulatory requirements. There were effective systems in place for checking and improving the quality and safety of the service.