Serenta Homecare

At the time of this inspection, 34 people were receiving support with the regulated activity personal care. Twenty-four care workers were employed.

There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Our last inspection took place on 25 and 26 January 2016. The service was rated Good.

This inspection took place on 23, 24 and 25 July 2018. We gave the registered provider 48 hours' notice of our inspection to make sure the registered manager, some staff and some people receiving support would be available to meet and speak with us.

We received very positive views from people about the support provided to them or their family member. Without exception, people told us they felt safe and their care workers were respectful. People told us they received a consistent and reliable service that met their needs. Staff demonstrated they were highly motivated and offered care and support that was compassionate and kind.

We found systems were in place to administer people's medicines safely.

We found there were systems in place to protect people from the risk of harm. Staff we spoke with were able to explain the procedures to follow should an allegation of abuse be made. Assessments identified risks to people, and these were regularly reviewed to ensure people's safety.

Robust recruitment procedures were in operation and promoted people's safety.

Staff were provided with relevant training, supervision and appraisal for development and support.

There were appropriate numbers of staff employed to meet people's needs and provide a flexible service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider's policies and systems supported this practice. People had consented to receiving care and support from Serenta homecare.

People were supported to maintain a healthy diet, which considered their culture, needs and preferences, so their health was promoted and choices could be respected. Access to healthcare professionals was supported.

People said they could speak with their care workers or the registered manager if they had any worries or concerns and they would be listened to.

The registered provider and registered manager were excellent role models. We found an extremely effective system was in place to monitor service delivery. The staff, registered provider and the director displayed a strong commitment to providing high quality care to people. They had innovative ways of promoting a positive culture and involving people in the service. The registered provider demonstrated partnership working to improve and develop the service.

The five questions we ask about services and what we found