Sheffield South Home Instead

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider had systems in place to safeguard people from the risk of abuse. Staff were able to raise concerns with the registered manager and were confident they would take swift and appropriate actions to keep people safe.

Staff were recruited safely and completed a thorough induction programme prior to commencement of their role. Care plans clearly documented risks associated with people's care and staff were given guidance to ensure risks were mitigated. The registered manager ensured lessons were learnt when things went wrong. Systems in place to monitor medicines were robust and ensured people received their medicines as prescribed.

People's needs were assessed, and care and support was delivered in line with people's needs and choices. Staff received good quality training which assisted them to carry out their role competently. Regular support visits and supervision sessions were carried out by the management team. This ensured staff felt well supported.

Staff worked effectively alongside other health care professionals to support people's health and wellbeing. People and relatives were complimentary about the way staff and health care professionals worked together to provide a seamless service which met their needs in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to monitor the quality of the service and used this process to learn and improve the service. The provider engaged with people well and gave them the opportunity to be involved in

the development of the service.