Home Instead Senior Care

People were fully involved in planning their care and they received support in line with their own preferences. Staff were highly skilled at communicating with people which enabled people to remain actively involved in making decisions about their support and how it was delivered. People were actively encouraged to achieve goals that were important to them and to remain as independent as possible.

Staff were particularly sensitive to times when people needed compassionate support. Staff were respectful of people's privacy and they treated people with dignity and respect.

People received support from staff who were skilled, well-supported and well-trained. Staff worked very closely with community health and social care professionals to ensure people received a seamless service. Professionals who worked alongside the service were very complimentary about the quality of care they delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The service had an open, transparent culture. People, their relatives and staff thought the service was well- managed and responsive to their needs. There were effective systems and processes in place to check staff always provided a high-quality service to people.

People were supported by a small number of regular staff which meant they received a good continuity of care. People felt safe and staff knew how to protect people from abuse. Risks to people were mitigated and people received effective support with their medicines. People were protected from the spread of infection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk