Community Case Management Services Limited

Community Case Management Services is a domiciliary care agency that is registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, fifty- one people were supported with their personal care needs. The service specialised in providing specialised and bespoke rehabilitation, personal care and case management services to people both nationally and internationally who have sustained serious injuries specifically acquired brain injury and complex health conditions. The services provides support to people of all ages from children to adults.

People were kept safe by staff who understood how to safeguard people from abuse and effective safeguarding procedures. There were sufficient staff to meet people's needs and ensure safe care. Robust recruitment procedures helped to ensure the right staff were employed. People received their medicines safely. Risk assessments were detailed, person centred and kept up to date through regular review. There was an emphasis on rehabilitation and maximising the potential of people that used the service. People were protected from the risks associated with the spread of infection.