Warwickshire Living Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's safety was promoted. People told us they felt safe with the staff who supported them. Potential risks to people's safety had been assessed, managed and was regularly reviewed. Safe systems were in place to support people with their medicines and infection prevention and control.

Extra measures had been put into place to keep people safe during the COVID-19 pandemic such as regular COVID 19 testing for staff and the use of personal protection equipment (PPE).

People were supported by a regular staff team who were reliable, kind and caring. Staff had been suitably recruited and trained to carry out their role.

People were happy with the care and support provided to them. Their well-being was monitored by staff and they were supported to access health care services as needed and in a timely manner. Staff worked in partnership with community professionals to achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were consulted about their choices and individual decisions about their care.

Staff promoted people's independence, rights, privacy and dignity. Staff knew people well and respected their lifestyle, decisions and diverse needs. People and their relatives complimented the caring nature and approach of all staff who supported them.

People received person centred care which was based on their initial assessment, care needs and personal wishes. Care plans provided staff with information about people's support requirements, levels of independence and the management of people's risks.

The registered manager has a good understanding of the management of people's needs and development of staff and was open to making improvements to the service. They were making progress in developing their auditing and governance systems to help monitor the service and drive improvements. Staff used feedback from people, relatives and other stakeholders as an opportunity to act on concerns and address any areas that require further improvement.