Spring Retirement Limited

The service is registered to support younger adults, older adults, people living with dementia, physical disability and sensory impairment. At the time of the inspection the service were providing personal care to five people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider followed safe recruitment processes.

Where required people received their medicines safely. Staff were trained to administer medicines and complete medicine administration records (MARs) fully which identified people had been receiving their medicines as prescribed.

Safe practices were followed to reduce the risk of infection. Staff wore personal protective equipment (PPE) in line with current guidance. The manager reviewed any accidents and incidents ensuring any lessons learnt were acted on and shared with the staff team.

Where required people were supported by staff to eat and drink enough to maintain a healthy balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's health needs were met as staff and the management team had a detailed knowledge of the people they were supporting. Staff and managers engaged with healthcare professionals where required to ensure people's identified health care needs were met.

Staff had developed good relationships with the people they were supporting. This was supported by care

plans that were personalised to each individual. Care plans contained detailed information to assist staff to provide care in a way that respected individual's needs and wishes.

People and their relatives had access to information on how to raise any complaints. Procedures were in place for the manager to monitor, investigate and respond to complaints in an effective way.

The provider's quality monitoring processes included regular checks to ensure good quality care was provided to meet people's needs.