Richmond Village Wood Norton DCA

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider followed safe recruitment processes when employing new staff.

Safe practices were followed to reduce the risk of infection. Staff wore personal protective equipment (PPE) in line with current guidance. The registered manager reviewed any accidents and incidents ensuring any lessons learnt were acted on and shared with the staff team.

People's needs were assessed and care was delivered in a timely way.

People were cared for by staff who were passionate and caring. Staff treated people in a dignified and respectful way.

People's care plans were detailed and identified individuals' preferences so staff could deliver care in the way they preferred.

People were supported to maintain their health and had access to professional medical advice.

The registered manager undertook regular checks to make sure people received good quality care.

People had access to information on how to raise any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.