Brighter Home Care
- Home care
- Registered since 2019
- Cheltenham, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2021.
3 months
since the latest rating was published.
90 of 114
rated home care services in Gloucestershire are rated Good, like this one.
Brighter Home Care: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – DIVERSE PRIME HOLDINGS LIMITED Not yet rated, 0.1 miles away
- – ZINNIA Care Services Limited Not yet rated, 0.4 miles away
- RI Farecare Gloucestershire Limited Requires improvement, 1.4 miles away
- O Saracen Care Services Ltd Outstanding, 1.4 miles away
- G SW Domiciliary Care Good, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 July 2026 (assessment visit 19 May 2026). Quoted under the Open Government Licence.
Date of assessment: 21 May to 11 June 2026 with an onsite visit to the registered location on 26 May 2026. Brighter Homecare is a homecare service that provides care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This assessment was undertaken to follow up on previously identified breaches of legal regulation in relation to safe care and treatment, staffing, statutory notifications of incidents and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People’s care and support requirements and associated risks were comprehensively assessed and recorded to provide staff with guidance of how to support people. People’s prescribed medicines had been managed and administered safely as prescribed. Referrals to health care professionals had been made when staff reported changes in people’s needs.
Effective systems were in place to report and investigate incidents, accidents, safeguarding and complaints. Actions were taken and lessons learnt were shared with staff to help prevent further occurrences. The provider had appropriately referred people to specialist services and notified CQC as required.
There was no registered manager in post; however interim management arrangements were in place. A manager in post was intending to apply to become the registered manager of the service.
Staff were supported and trained to carry out their role. Staff reported their care call rotas were realistic and allowed them to provide support to people in a person-centred manner without feeling rushed.
The provider had improved their systems to monitor the quality of care being delivered to people. They valued and acted on feedback from people who use the service, staff and other stakeholders. The managers were knowledgeable about the service and demonstrated they had a good understanding of their legal requirements and needs of the people who were supported by the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
At our last assessment the provider was in breach of the legal regulation relating to safe care and treatment and staffing. At this assessment, improvements had been made and the provider was no longer in breach of these regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our last assessment the provider was in breach of the legal regulations relating to notification of incidents and good governance. At this assessment improvements had been made, and the provider was no longer in breach of these regulations.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 March 2021. Latest assessment published 9 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Brighter Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 11727610 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Brighter Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Brighter Home Care.
- When was Brighter Home Care last inspected?
- The Care Quality Commission's latest rating for Brighter Home Care was published on 9 July 2026.
- Who runs Brighter Home Care?
- Brighter Home Care is run by Brighter Home Care Ltd.
- What is Brighter Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 July 2026.
Contact
- Address
- Unit 1, Chiltern Road Business Park, Chiltern Road, Cheltenham, GL52 5JS Map (opens Google Maps)
Compare nearby
- – DIVERSE PRIME HOLDINGS LIMITED Not yet rated, 0.1 miles away
- – ZINNIA Care Services Limited Not yet rated, 0.4 miles away
- RI Farecare Gloucestershire Limited Requires improvement, 1.4 miles away
- O Saracen Care Services Ltd Outstanding, 1.4 miles away
- G SW Domiciliary Care Good, 1.4 miles away