KC Care & Social Activities Limited

The Care Quality Commission (CQC) only inspects where people receive personal care. Personal care indicates that a person requires help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Not everyone who used the service received personal care. At the time of our assessment 11 people were receiving personal care. The service is registered to support people of all ages with different health and care needs, including children, people with physical disabilities, autistic people and people with a learning disability.

‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

This assessment was prompted in part due to concerns received about the service. At our last assessment the service was rated good overall. At this assessment the rating has remained good. This inspection covered all quality statements under the key questions Safe, Effective, Caring, Responsive and Well led. During this assessment we found no evidence to indicate people were at risk of harm from the concerns raised.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with partner agencies involved in people’s care for the best outcomes. Staff made sure people understood their care and treatment to enable them to give informed consent. The provider placed a lot of emphasis on safeguarding people and care was based on latest guidance and good practice, and people were supported to stay safe.

The service had a culture of learning and people felt confident to raise concerns. There were enough staff to provide care and support to people. The registered manager made sure staff received training and support to maintain high-quality care.

People were treated with kindness and compassion. Staff protected people’s privacy and dignity and treated them as individuals and supported their preferences. The provider supported staff wellbeing.

People were involved in decisions about their care and staff provided information in a way people could understand. People knew how to give feedback and were confident the provider took their opinions seriously and acted on them.

The team promoted positive risk taking, which enabled people they supported the freedom to pursue their own interests and to live their lives as they chose.