Infinity Health Group

The service was well-staffed. People using the service and relatives received a weekly rota, so they knew which staff were coming to them. A care worker said, "We have enough travel time, calls last the length they're meant to, and we are rarely late or early for calls due to well-organised, realistic rotas."

Staff protected people from harm and followed risk assessments to ensure they were supported in a safe way. Staff wore personal protective equipment (PPE), including face masks, when supporting people and were trained in infection control.

People's healthcare needs were assessed, monitored and met in conjunction with healthcare professionals where necessary. People's care plans were personalised and included their preferences. Medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported.

The registered manager communicated well with people, relatives, and staff and involved them in decisions about people's care and support. A staff member said, "Messages are always passed on. If there are any changes in people's care needs staff are told right away."

The service had a positive, person-centred approach and staff had a good understanding of equality, diversity and human rights. They were sensitive and respectful regarding people's cultural needs.

The provider and registered manager audited the service to ensure it was running effectively. They sought feedback from people, relatives, and staff and used it to make ongoing improvements to the quality of care and support.