Radiant care services LTD

Date of assessment: 20 February 2025. This was a responsive assessment to follow up on warning notices served for Regulations 12 (Safe care and treatment), 17 (Good governance), 18 (Staffing) and 19 (Fit and proper persons employed) following our last inspection. We found the provider had made the improvements required and was no longer in breach of regulation. People were kept safe from abuse and harm by staff who were aware of their responsibility to safeguard people. People’s care needs and risks associated with them were appropriately assessed and managed. Staff practiced safe infection prevention and control and medicine management processes. There was a positive and inclusive ethos within the service, which built an environment of honesty and trust between people and staff. Staff felt the management of the service were hands on and approachable. Regular audits were completed to ensure the quality of the care being delivered was of a good standard. People, their relatives and staff were regularly asked for their feedback on the service. The provider worked closely with external partners and stakeholders to ensure people received a smooth transition between care services.