Vow Care Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Care workers had received appropriate training and had a good understanding of how to provide safe and effective care and support. Additional specialist training was provided to enhance care workers' understanding of people's health and wellbeing.

People were safeguarded from abuse and care workers were knowledgeable about how to support people safely. Accidents and incidents were recorded and shared with the wider care team to promote learning and reduce recurrence.

Right Care: People had detailed risk assessments and care plans in place to enable care workers to provide safe and

consistent care and support.

The registered manager operated a robust recruitment process to help ensure people received care and support from care workers who had been safely recruited and inducted into care.

People were supported by kind and compassionate care workers who knew their likes and dislikes.

Right Culture: The registered manager had developed a quality assurance system encompassing all aspects of the service delivery. The registered manager undertook a range of routine checks to satisfy themselves the service was performing safely and in line with regulation.

The registered manager had developed an open and inclusive culture in the service. They encouraged the care team to truly promote people's individuality, protected their rights and supported care workers to develop their skills and knowledge.

We received positive feedback from people, their relatives and staff about the registered manager. Everyone we spoke with, including external professionals, said the registered manager was approachable and responsive.