Circle Case Management Ltd

The service is registered to provide personal care. At the time of our inspection there were seven people receiving the regulated activities provided by the service.

Circle Case Management Ltd support some children. Staff had received safeguarding training specific to children and the provider had an up to date child protection policy in place.

Relatives told us people received safe care. Comments included, "My son is always kept safe at all times."

People received support from their own staff team who were recruited safely by Circle Case Management Ltd. Staff received an induction and the provider's mandatory training as well as specific training relevant to the person they support. Staff were trained to administer medicines safely and discussed medicine administration as part of their supervisions.

Staff had received training in infection control, had access to PPE and were part of the government's Covid- 19 testing program.

People's needs were comprehensively assessed and staff with the right skills helped to meet these. Staff supported people with their eating, drinking and to access healthcare support.

People were cared for by staff who were very caring and considerate. Relatives felt involved in their care and able to express their views. People received care and support which was personalised to them and their unique circumstances and wishes.

People's independence was promoted and respected and were supported by staff in a dignified and respectful way.

People benefited from a staff team who enjoyed their jobs and were proud to work for the service. Staff had a good knowledge about the people they supported and told us they were proud and enjoyed working at the service. This was evident from the positive feedback we received. One staff member said, "I believe I am surrounded by an excellent team of people and they will always try and help and if they can't then they find somebody who can."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a complaints procedure but the registered manager said they had not received any complaints.

People, their families and legal representatives were able to give feedback about their care through care reviews and surveys.

The provider had systems and processes in place to retain oversight of people's care and ensure good standards were consistently met.