Courtesy Care Ltd

We have made a recommendation for the provider to continue with improvements to their governance systems to assess and monitor the quality and safety of the care people received.

Improvements had been achieved since the last inspection. Environmental risk assessments had been completed and any issues of concern had been addressed. Improvements were seen in the initial assessment information obtained. It was appreciated that during the pandemic face to face assessments had been limited. However, assessments completed assured the service could meet people's needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Consent had been obtained in relation to care and support provided for individual people. If a person lacked capacity, a mental capacity assessment had been completed to ensure any decisions about care and support were made with their best interest.

People were supported by reliable, kind and caring staff who they trusted. There were sufficient staff to ensure people received visits as planned. People said the service was reliable and staff always arrived as expected.

People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. Medicines were safely managed for people.

All staff had received the provider's mandatory infection control training and had access to appropriate protective equipment. People told us they felt safe when staff visited as they always wore personal protective equipment (PPE), such as masks, aprons and gloves.