N-Able Care
- Home care
- Registered since 2022
- Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
10 of 109
rated home care services in Devon are rated Requires improvement, like this one.
N-Able Care: inspection record
Rated Requires improvement in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Courtesy Care Ltd (Good, 3.1 miles away) and Lily Caring Angels Limited (Good, 5.4 miles away).
Nearest home care services:
- G Courtesy Care Ltd Good, 3.1 miles away
- G Lily Caring Angels Limited Good, 5.4 miles away
- G Daley Home Care Good, 7.8 miles away
- G Circle Case Management Ltd Good, 8.2 miles away
- G Care South Home Care Services Somerset Good, 8.4 miles away
About the service
From the Care Quality Commission's inspection report published 8 July 2023. Quoted under the Open Government Licence.
N-Able Care is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection they were providing a personal care service to 1 person. This was provided by the provider and 3 self-employed carers, with the provider overseeing the care being delivered.
What inspectors found
Right Support The person had risk assessments and a care plan in place, however, these did not include sufficient information to guide staff to provide care and support. Although a small team of staff supported the person who knew the person well, they did not always have detailed guidance to ensure people received safe care at all times. We did not find this had a negative impact on the care the person received as the person receiving support was able to say what support they required, but we have identified these as areas of practice that need to improve.
Read the rest of CQC's summary
Staff understood how to protect people from poor care and abuse. Some staff had not received training in safeguarding vulnerable adults.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The person told us staff supported them to be independent and to have control over their own life.
The person was supported to maintain their health and wellbeing. Staff enabled the person to access specialist health care support within the community.
Right Care Recruitment procedures were not always safe, and improvements were needed to ensure staff received training and appropriate assessments of their competence to fulfil their role. The person told us they were involved in recruitment of their own staff.
Infection control procedures were not always robust, and staff mostly followed systems and processes to safely administer medicines. However, improvements were needed to ensure medicines records were accurate, and staff received appropriate training and competency assessments.
The person was well treated and supported. Staff knew the person and their needs and preferences well and the person received consistent care. Staff respected and promoted the person to be as independent as possible. The person confirmed to us they felt involved in their care and were aware of how to raise any concerns they may have.
The person could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. The person told us their communication needs were met with written information provided to them in a format that supported their understanding.
Right Culture Improvements were needed to make sure there were effective systems to monitor the quality of the service and plan improvements. The provider was open and transparent throughout our inspection. They acted on queries and our feedback throughout the inspection.
The person was complimentary about the care and support they received and spoke positively about the service. We found no evidence that the person was harmed by the shortfalls we found, but these shortfalls put them at increased risk. We discussed these concerns with the provider who was responsive to feedback and started making changes during the inspection to improve support for the person.
Questions to ask the service
- Safe was rated Requires improvement on 8 July 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 July 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 8 July 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mr Phillip John Lawlor
- Ownership type
- Individual
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does N-Able Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for N-Able Care.
- When was N-Able Care last inspected?
- The Care Quality Commission's latest rating for N-Able Care was published on 8 July 2023.
- Who runs N-Able Care?
- N-Able Care is run by Mr Phillip John Lawlor.
- What is N-Able Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 July 2023.
Contact
- Phone
- 07415 496077
- Address
- 2 School Close, Hawkchurch, Axminster, EX13 5GL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Courtesy Care Ltd (Good, 3.1 miles away) and Lily Caring Angels Limited (Good, 5.4 miles away).
Nearest home care services:
- G Courtesy Care Ltd Good, 3.1 miles away
- G Lily Caring Angels Limited Good, 5.4 miles away
- G Daley Home Care Good, 7.8 miles away
- G Circle Case Management Ltd Good, 8.2 miles away
- G Care South Home Care Services Somerset Good, 8.4 miles away