Care South Home Care Services Somerset

At the time of the inspection 197 people were receiving the regulated activity 'personal care'.

This inspection was announced and took place on 21, 22, 23 and 26 March 2018.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. . Why the service is rated Good.

The service continued to provide safe care and support for people. There were adequate numbers of staff to provide the care and support people needed.

People were protected from abuse because the provider had systems in place to ensure checks of new staff, and their suitability to work with vulnerable adults were carried out. Staff had also received training in protecting vulnerable people from abuse.

People said they felt safe when being cared for; we observed people were happy and relaxed with staff during our home visits. All incidents and accidents were monitored, and learning was shared with staff to put into practice.

The service continued to provide effective care and support. People were supported by staff who had a clear knowledge and understanding of their personal needs, likes and dislikes. Most people said they had a regular team of staff who they knew and had built relationships with. We observed staff took time to talk with people during our home visits.

People were supported by staff who were highly motivated in their role and went over and above their job role to maintain people's comfort, well-being and happiness. People told us the staff were kind, caring and they were treated with dignity and respect. We observed caring interactions during home visits.

The service had improved their rating in responsive to good. There were improved systems in place to inform people of any changes to their staffing. Records showed the service responded to concerns and complaints and learnt from the issues raised.

People's care needs were recorded and reviewed regularly with the person receiving the care or a relevant representative. Staff had information and guidance in care plans to enable them to deliver consistent care the way people preferred.

The service continued to be well led. There were effective systems in place to manage the service. The registered manager worked with a management team with clear areas of responsibility for planning, staffing and client services.

There were systems in place to monitor the care provided and people's views and opinions were sought through care reviews and an annual survey.

Further information is in the detailed findings below.

The five questions we ask about services and what we found