Laurel Homecare Ltd

The provider also runs a day centre. This provision is not regulated by CQC.

Staff understood the risks people faced and supported them in ways that reduced these risks. New risks were identified and plans put in place to reduce their impact.

There were enough safely recruited and trained staff to meet people's needs. The registered manager monitored staffing capacity to ensure this was the case.

People received their medicines safely and systems were in place to ensure medicines administration was monitored and staff competency was ensured.

Staff were confident in their understanding of infection control measures. People told us staff wore PPE appropriately.

There were systems in place to ensure any restriction of people's liberty was identified and managed appropriately.

Improvements had continued to be embedded in the oversight of the service. There was an open culture within the staff team which meant staff felt valued and able to focus on the people they supported. People and staff were complimentary about the management team. Audits and checks were completed to monitor the quality and safety of the service.

There were robust processes in place to drive improvement and to continually develop the service in line with the needs of the people and the staff team.