Shalom Care

People's experience of using this service: The service had systems in place to protect people from abuse and people told us they felt safe. Risk assessments were in place to help minimise risks people faced. Infection control measures were in operation and the service had procedures about the safe administration of medicines. There were enough staff employed to support people and checks were carried out on staff to verify they were suitable to work in the care sector.

Assessments of people's needs were carried out prior to the provision of care to determine if the service was able to meet those needs. Staff undertook induction training on the commencement of their employment. The service worked in line with the Mental Capacity Act 2005.

Relatives told us staff were caring and respectful. Staff had a good understanding of how to support people in a way that promoted their privacy, dignity and independence. The service worked to meet people's needs in relation to equality and diversity issues.

Care plans were in place which set out how to support people in a personalised manner. People had been involved in planning their care. People were supported to access community facilities in line with their preferences. There was a system in place for responding to complaints and people knew who they could complain to.

Relatives and staff spoke positively about the registered manager, saying they found them to be approachable and easily accessible.