Bloomscare Ltd

Right Care Before people started using the service, an initial assessment of their needs was undertaken. Care plans provided detailed information about each person's care and support needs. People were supported to take part in activities within the service and in the community. They maintained relationships with friends and relatives.

The provider had safeguarding policies and procedures in relation to safeguarding people. Staff understood what abuse was and the actions to take if a person using the service was being abused. There was guidance for staff on how to manage risks to people and how to keep them safe. There were sufficient staff to meet

people's needs and recruitment processes were safe. People were protected from the risks associated with the spread of infection.

Staff received appropriate training and professional development to effectively meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements. People were supported to maintain good health.

Right culture People and their relatives felt the service was well managed and staff felt supported. There was an effective quality monitoring system to check that the care met people's needs. Regular audits took place and any issue identified was acted on to ensure the service was managed well. The provider worked with a number of health and social care professionals to ensure people's needs were met.