Big Hearts Recruitment Ltd
- Home care
- Dementia care
- Registered since 2021
- Charlton, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Big Hearts Recruitment Ltd: inspection record
Rated Requires improvement in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Infinity Care Limited (Good, less than 0.1 miles away) and Agincare UK Andover (Good, 1.4 miles away).
Nearest home care services:
- – Caremark Test Valley & East Wiltshire Not yet rated, less than 0.1 miles away
- RI Flamelily Independent Living Requires improvement, less than 0.1 miles away
- G Infinity Care Limited Good, less than 0.1 miles away
- – Virstaf Healthcare Ltd Not yet rated, less than 0.1 miles away
- – DarPro Care Services Ltd Not yet rated, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 16 May 2023. Quoted under the Open Government Licence.
Big Hearts Recruitment is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 97 people receiving personal care. Four of these were receiving a live in care service.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
People were not always supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. Staff had not consistently completed comprehensive assessments of each person's needs. Staff had not followed effective processes to assess and provide the support people needed to take their medicines safely.
Care was not consistently person-centred, and staff had not consistently assessed, monitored and managed risks. People did not consistently receive a reliable service that met their needs. Staff recruitment processes did not promote safety. Staff used personal protective equipment effectively and safely. Staff understood how to protect people from abuse.
Staff had not adequately evaluated the quality of support provided to people. Staff had received relevant training and underwent an induction which helped to ensure they understood their role and responsibilities. Staff spoke of a positive culture within the service.
Questions to ask the service
- Safe was rated Requires improvement on 16 May 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 May 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 16 May 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 16 May 2023. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Elizabeth Phillips
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Big Hearts Recruitment Ltd
- Ownership type
- Organisation
- Companies House number
- 11388640 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Big Hearts Recruitment Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Big Hearts Recruitment Ltd.
- When was Big Hearts Recruitment Ltd last inspected?
- The Care Quality Commission's latest rating for Big Hearts Recruitment Ltd was published on 16 May 2023.
- Who runs Big Hearts Recruitment Ltd?
- Big Hearts Recruitment Ltd is run by Big Hearts Recruitment Ltd.
- What is Big Hearts Recruitment Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 May 2023.
Contact
- Phone
- 01264 311324
- Address
- Suite 44, Basepoint Business & Innovation Centre, Caxton Close, Andover, SP10 3FG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Infinity Care Limited (Good, less than 0.1 miles away) and Agincare UK Andover (Good, 1.4 miles away).
Nearest home care services:
- – Caremark Test Valley & East Wiltshire Not yet rated, less than 0.1 miles away
- RI Flamelily Independent Living Requires improvement, less than 0.1 miles away
- G Infinity Care Limited Good, less than 0.1 miles away
- – Virstaf Healthcare Ltd Not yet rated, less than 0.1 miles away
- – DarPro Care Services Ltd Not yet rated, 1.3 miles away