Direct Care and Support Team

Since the previous inspection the service has moved to an office located at the University Hospital of Hartlepool. The service works closely with health professionals to facilitate timely discharges from hospital or care homes which provide rehabilitation, so people can return home with appropriate support.

Staff knew how to safeguard people from abuse. Where concerns had been raised, these had been dealt with appropriately. Medicines were managed effectively. Risks to people had been assessed and actions identified to reduce risk. Recruitment practices reduced the risk of unsuitable staff being employed.

People were supported by suitably trained staff. People's needs were assessed before care was provided and were reviewed regularly. Staff received regular supervisions and said they felt supported by the management team. Staff supported people to access health services if needed. Dietary needs were assessed and, where required, people received support with their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans were up to date about their individual needs and preferences. Complaints were managed appropriately.

The registered manager had a clear vision about the quality of care they wanted to provide. People's feedback was sought and acted upon. Staff were aware of their roles and responsibilities. Quality assurance systems were in place to monitor the quality and safety of the service. There was a focus on continuous improvement.