Community Independent Living

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff knew how to report safeguarding concerns and staff were recruited safely. People told us they felt safe receiving care from Community Independent Living. There were comprehensive risk assessments in place which were tailored to reflect each person's needs.

People were supported to eat and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practice.

People confirmed they were involved in choices and decisions regarding their care and support, including a choice of which staff would support them. People's diverse needs were catered for. Staff treated people with kindness, compassion and dignity. Comments made included, "They treat me like a friend and make me feel alright. I enjoy them coming" and "Yes, they (staff) do care about me."

Care plans were person centred and reflected the needs of each person. A relative confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed.

The registered manager understood their role and responsibilities and understood the requirement to report notifiable incidents to CQC. There were key audits and quality checks in place, complete with action plans.