Liver Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Liver Care had developed good relationships and worked closely with social care and health care professionals, providing effective care and support for people.

Positive relationships had been developed between staff and people they supported. People said calls to their home were never missed and that staff arrived on time.

People using the service and staff were involved in the development of their care through regular review meetings, and questionnaires were sent to people every year. Feedback received was positive. Actions were identified and addressed to bring about improvements.

People told us they had no complaints or were confident they would be listened to if they did. Complaints had been addressed through the providers complaints procedure.

People's care records provided information about individual backgrounds and their support needs, to guide staff effectively. The service worked with family members to maintain people's health and wellbeing.

Staff had been recruited safely. The recruitment process had improved and was now robust. There were sufficient numbers of staff employed to support people.

Staff received a comprehensive induction and regular training and support. Staff told us they enjoyed working for the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective quality assurance systems were in place to monitor key aspects of the service. The introduction of

the electronic monitoring system provided up to date information about the quality of the service provided and helped ensure people received their support.