Foundary House

Staff had undergone an in depth training programme to support people with positive behaviour strategies, as well as other mandatory training. Staff were supervised and appraised in line with the providers policy, and staff told us they felt well supported by MY3. People had contributed to the design and decoration of their own homes, as well as the content of their own support plans.

Staff were kind and caring, they spoke enthusiastically about their roles, and had a vast knowledge of the people they supported. People we spoke with confirmed staff were kind.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans were person centred and contained a high level of information regarding each person's routines and daily planners. Complaints were routinely audited and there was a complaints process in place which was available in different formats to help support people to complain if they needed to.

There were audits and quality checks in place, complete with action plans. The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the principles of 'Right support, right care,

right culture'. The model of care and setting helped to maximise people's choice, control and Independence. The level of care was person-centred and promoted people's dignity, privacy and human rights and the ethos, values, attitudes and behaviours of leaders and care staff ensured that people using the service lead confident, inclusive and empowered lives.