Newdon Health Care Limited

The oversight of people's medicines was not always managed safely where medicines were included as part of a care package. Although they were administered in accordance with prescribing instructions reducing any impact for people, guidance for staff was not always available for application of creams to specific areas. Auditing by managers had not picked up these issues.

There were enough staff to effectively meet the current packages of care which supported people's needs. People were supported safely and any risk regarding their care was assessed. Staff were aware of how to report any concerns about neglect or abuse and were confident if they raised a concern It would be addressed.

People were supported by a regular team of care staff and said they generally received their calls on time. People were confident care staff had received appropriate training to meet their needs; we saw this was in line with current guidelines. When people needed support with their nutritional intake, this was recorded and reflective of their care needs.

People's care was provided by kind and caring staff and people told us they treated them with respect. People's individual risk assessments and care plans reflected individual needs and were reviewed regularly.

The provider worked in partnership with other agencies to make sure people received the right care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had access to sufficient supplies of Personal Protective Equipment (PPE) and received regular updates

from the provider on the management of risks related to COVID-19.