Disabled Children Service North -The Outback

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had received the required training to enhance their skills and support their role. Peoples health and wellbeing was monitored to ensure they received the correct support, equipment and care with meals.

The staff were caring and had all developed relationships with the people. There was a small team which ensured consistency. Individual needs were respected and recognised. People's independence was encouraged, and small steps celebrated.

People received responsive care which was care planned and developed with the person and their family. Communication was an integral part of the care to ensure the person could make their own choices. A complaints policy is in place which people and relative were aware of, however had not felt the need to access. End of life care was considered as part of the care planning process.

The service was run by staff who shared the same values. There was an open culture and the registered manager understood the requirements of their registration. Audits and quality systems were in place to ensure the service continued to meet people's needs. Improvements were ongoing, and the service worked with a wide range of professionals.

The service applied the principles and values of Registering the Right Support and other best practice

guidance. These ensured that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.