DCC Dales Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received safe care and support. Staff had received training on safeguarding adults and were aware of their responsibilities to protect people from avoidable harm. Risks associated with people's individual needs had been assessed and planned for. Up to date guidance was available for staff to follow. Learning from mistakes took place to reduce the risk of recurrence.

People told us they were happy with their care and felt involved in care planning and delivery. People told us they received their calls from staff who they felt were suitably qualified. Care plans were personalised and contained person-centred information. People received support in line with national best practice guidance, in the administration of their medicines. Safe recruitment procedures were used, to support in making recruitment decisions.

People consistently gave good reports about the staff providing their care. People received kind and compassionate care and were supported to maintain their dignity, independence and privacy. People told us they were involved in decisions about the care and support they received. People received care and support that respected their individual preferences and lifestyle choices.

People's care and support reflected their individual assessed needs. Where people received support with reablement needs, choice and independence were promoted. Information was shared with external healthcare professionals, to support people with their ongoing healthcare needs.

Roles, responsibility and accountability arrangements were made clear. Regular reviews of care plans and oversight of daily logs and medicine records were completed. A complaints procedure enabled people to

raise any complaints and any received were fully investigated. Quality assurance systems and processes were used to monitor quality and safety. The registered manager was aware of their registration regulatory responsibilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.