DCC Bolsover Home Care

There were enough staff to meet the needs of the people using the service. The registered manager had made adjustments to ensure current recruitment challenges did not impact on the service people received. People received their care calls on time.

People were safe from the risk of abuse. People received their medicines as prescribed and staff followed safe infection prevention and control (IPC) practices. Staff had received appropriate training to carry out their role safely. We saw the service worked collaboratively with professionals to understand people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from kind and caring staff. Staff were respectful and promoted people's independence. People and their relatives were involved in decisions about their care, which was regularly reviewed.

There were clear quality assurance systems in place to monitor the quality of the service. A range of checks were completed by the provider and registered manager to ensure risks were identified and action was taken to mitigate them.