DCC Chesterfield Home Care

Assessments of people's needs were completed which identified and assessed risks to people. This information was used to create detailed care plans and guidance for staff on supporting people. Staff received appropriate training to carry out their role. The service had established networks with health and social care professionals which gave people accesss to a wide range of support. People were supported to have maximum choice and control of their lives and staff supported them to maintain their independence; the policies and systems in the service supported this practice.

Staff were compassionate and information about people was written respectfully. Staff promoted people's independence wherever possible.

People and their relatives were involved in setting personalised goals and making decisions about their care, which was regularly reviewed. People fed back the service supported them to maintain relationships which were important to them. There was a complaints policy in place which was shared with people. Staff understood what good end of life care looked like.

Quality assurance systems were in place to monitor the quality of the service, this meant risks were identified and prompt action was taken to mitigate them. We saw how the provider and registered manager used technology effectively to ensure effective oversight of key service information. People's feedback was actively sought and used to drive improvement.