Audley Care Ltd - Audley Care St Elphins Park

Not everyone using the service receives the regulated activity of personal care. CQC only inspects the personal care service provided to people, that is help with tasks related to personal hygiene and eating. Where personal care is provided to people we also take account of any wider social care provided. At the time of our inspection there were 29 people receiving personal care from the provider.

People's experience of using this service: People were safeguarded from the risk of abuse. Risks associated with people's care and support had been identified and managed appropriately. The provider had a safe recruitment system in place. Staff told us they had enough time to support people. Medicines were managed in a safe way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received training and support to carry out their role effectively. People received appropriate healthcare and were supported to maintain a balanced diet. People's needs and choices were identified and respected.

We spoke with people who used the service who were very complimentary about the care and support they received. People confirmed that their privacy and dignity was maintained.

Care records were person-centred and reflected people's needs and preferences. People were involved in their plans of care. The provider had a complaints procedure which people were aware of. People told us they felt at ease to raise concerns and felt they would be appropriately addressed.

Staff we spoke with knew their role and responsibilities and felt supported by the registered manager. People had opportunities to voice their opinions about the service. The provider had systems in place to ensure the service maintained the quality they expected.

Rating at last inspection: Good (report published 19 October 2016).