Nurseline Community Services Ltd

The management team had a clear understanding of the importance of having effective quality assurance systems.

People were well supported to receive effective care from a regular team of staff who they knew well. Relatives were positive about the staff that supported them. All feedback we received was positive and there was a common theme that they would recommend the service to others. Outcomes for people were planned with them and their quality of life had measurably improved with the support of the service.

People were supported by enough staff to meet their needs safely. People were supported by staff, who understood their needs. Staff received regular training and support to ensure people were kept safe against the risks of abuse and avoidable harm. Risks associated with people's care were identified, assessed and effectively reduced wherever possible.

Relatives told us the help and support they were getting for their family member was invaluable and meant they could enjoy life in their own home knowing their relative was safe and very well cared for. They told us staff went over and beyond with supporting them to live independently and the way they wanted.

Quality checking systems were in place that were effective and aimed at improving the service and outcomes for people even further. The provider issued regular newsletters and guidance for staff, people who used the service and families. Information covered topics such as how to stay safe and keeping good health and wellbeing.