Serenity Care Solent Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was providing personal care to 27 people.

People's needs were assessed thoroughly in collaboration with people and their relatives. Staff were very positive about the training available to them and people told us staff had the right skills and experience to support them. The service worked closely with commissioners and health professionals to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were consistently extremely positive about staff approach and told us they were at the centre of making decisions about their care. Staff spoke passionately about their work, promoted people's independence and respected their privacy. The service's policies and procedures supported this.

Staff knew people very well and people were able to communicate their preferences and choices. The service used a variety of tools and technology to support people's communication. People and their relatives were aware of how to make a complaint and the service welcomed and acted upon any feedback received. The service routinely discussed end of life care wishes with people and their relatives.

People, their relatives and staff spoke extremely positively about the culture of the service. The management team was proactive and approachable, maintaining good communication with people, their relatives, staff and professionals. There were robust quality assurance systems in place, which the management team used to continuously drive improvements to the service.