Engage Support

There were two supported houses where people were receiving regulated activity. Both houses had large kitchen and lounge areas for people to spend time in and develop their independent living skills.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives, for one person, staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.

Right Care: Staff provided people with person-centred care around their likes and dislikes and who they are as an individual. Positive behaviour plans did not always support all the techniques used by staff and the techniques were not thoroughly monitored.

Right Culture: Staff were passionate about supporting people as individuals and providing good care.. Staff felt the management team were approachable and able to raise any concerns.