Careful Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

However, during this inspection, we found the provider had acted on our feedback and implemented their action plan and the regulatory requirements were now being met. There was evidence that the provider had improved their processes to assist them in the monitoring of people's care.

Each person's care needs had been comprehensively reviewed and documented. Staff had access to the information they needed to support people and the actions they should take to help mitigate and monitor people's personal risks. Medicine care plans described people's prescribed medicines and creams and dosages.

People reported that safe infection control practices were used when they were supported by staff. Staff had access to personal protective equipment and were aware of their responsibility to minimise the spread of infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to safely recruit staff had been reviewed and implemented. People were supported by sufficient numbers of staff who had been vetted and assessed as being of good character and competent before they provided care to people.

The registered manager worked in partnership with people, their families and health care professionals to achieve good outcomes for people and sought their feedback.

Quality assurance systems had been reviewed and developed to assist the registered manager in the monitoring the quality of care being provided and the management of staff. However further time was

needed to ensure that the systems implemented were fully embedded and that their quality assurance findings were recorded in more detail such as the observations of staff care practices.