Helping Hands Cirencester

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's care plans and risk assessments guided staff to provide safe and effective care. People felt safe whilst receiving personal care from the service and felt protected from any risk of abuse.

Where people were supported in the administration of their medicines, they were supported by staff who had been trained and competency assessed.

Accidents, incidents and near misses were reported and responded to appropriately and in a timely manner.

Staff followed good infection control practices and had access to personal protective equipment (PPE).

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible.

Staff were recruited safely and had a suitable induction with ongoing training.

People and their relatives were positive about the caring nature of the service and the staff. They reported that they were treated with dignity, respect and kindness.

People, relatives and staff felt that their concerns were listened to and acted upon. Any learning from good practice of areas for improvement were shared across the organisation.

The registered manager and management team promoted a positive learning culture and ensured that good practice was shared and acted on throughout the service. The service had a number of systems in place to quality monitor staff practices and the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.