Personalised Community Care

Staff were recruited safely, and relevant background checks completed before staff were able to start work. Staff received a comprehensive induction when staring work and attended on-going training. Where any specialist training was needed, this was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives were fully involved in care planning. Care plans were person centred and provided staff with information on people, who they were, their likes and dislikes and how they wanted their care delivered. Care plans were reviewed regularly. The service had a clear complaints procedure and relatives knew how to complain. Relatives told us they were confident any issues would be dealt with quickly and effectively.

Staff were overwhelmingly positive about the support they received from the registered manager. There were systems and processes in place to review the quality of care people received. The registered manager was passionate about the service and making sure people were happy and had good outcomes. Relatives provided feedback about the service through surveys and verbally. Feedback was positive. The service worked well with people's care teams to promote the best outcomes for people.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, Right Care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture. People were supported in their own home and staff understood the importance of working with people to maintain their family routines and environment. Care was planned in a way that was person centred and tailored to the individual taking into account how they wanted their care to be delivered, what was important to them and ensured they were able to have good outcomes and lead a fulfilled life. The attitude and behaviours of the registered manger and staff promoted a culture of inclusivity which ensured people were able to thrive.