Icare Solutions (Wirral) Ltd
- Home care
- Registered since 2019
- Wallasey, Wirral, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
21 months
since the latest rating was published.
31 of 38
rated home care services in Wirral are rated Good, like this one.
Icare Solutions (Wirral) Ltd: inspection record
Rated Good in January 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Wallasey Project Good, 0.2 miles away
- G Premier Care Limited - Wirral Branch Good, 0.2 miles away
- G Professional Carers Good, 0.6 miles away
- G Nautilus Care Good, 0.6 miles away
- G Cambrian Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 January 2025 (assessment visit 25 November 2024). Quoted under the Open Government Licence.
Date of Assessment: 2 December to 17 December 2024. The service is a Domiciliary Care Agency (DCA). This assessment was prompted by a review of information we held about the service. At the time of the assessment the service supported 61 people with personal care. At our last assessment, the service was in breach of regulations regarding staffing, medication, risk management and governance. The service had made improvements and is no longer in breach of regulations. Staff knew how to safely support people. Staff understood, assessed and mitigated risks and followed individualised care plans. The provider had improved their quality monitoring systems, however, these processes needed to be fully embedded and built upon to ensure any quality improvements were identified in future. Whilst overall people received their medicines as prescribed, further work was required to ensure people’s records were always fully detailed and up to date. Staff were safely recruited; however, we noted one issue in relation to safety checks which the provider had not identified, they addressed this straight away. People were treated with kindness and compassion. The provider had focused on improving the quality and consistency information within people’s care plans. People knew how to give feedback and were confident the provider took it seriously and acted on it. The provider gave information to people; however, they needed to ensure everyone understood how they could access or have a copy of their care plan. Managers were visible, knowledgeable and supportive, helping staff develop in their roles and staff felt valued by the management team. The provider promoted a culture of openness and learning. However, they needed to ensure they fully understood all the regulatory requirements in relation to notifying CQC of certain incidents as required.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvements. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. However, improvements needed to be fully embedded in relation to medicines administration records.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led– this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. Whilst we had seen some improvements, overview of aspects of the quality of the services by the leadership team was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Well-led was rated Requires improvement on 6 January 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nichola Jellicoe
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 27 April 2022. Latest assessment published 6 January 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ICare Solutions Wirral Ltd
- Ownership type
- Organisation
- Companies House number
- 11808110 (opens Companies House)
Getting help from Wirral Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wirral Borough Council
- Ask for a care needs assessment
- Phone: 0151 606 2006, Monday to Friday 9am to 5pm. Out-of-hours emergencies: 0151 677 6557
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Icare Solutions (Wirral) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Icare Solutions (Wirral) Ltd.
- When was Icare Solutions (Wirral) Ltd last inspected?
- The Care Quality Commission's latest rating for Icare Solutions (Wirral) Ltd was published on 6 January 2025.
- Who runs Icare Solutions (Wirral) Ltd?
- Icare Solutions (Wirral) Ltd is run by ICare Solutions Wirral Ltd.
- What is Icare Solutions (Wirral) Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 January 2025.
Contact
- Phone
- 0151 271 5227
- Address
- 31 Liscard Village, Wallasey, CH45 4JG Map (opens Google Maps)
Compare nearby
- G Wallasey Project Good, 0.2 miles away
- G Premier Care Limited - Wirral Branch Good, 0.2 miles away
- G Professional Carers Good, 0.6 miles away
- G Nautilus Care Good, 0.6 miles away
- G Cambrian Good, 0.7 miles away