Nautilus Care

People's experience of using this service: The provider and registered manager had systems in place to monitor the quality and safety of the service. Overall these checks were effective and had identified areas for improvement that were being addressed.

People told us they received support that kept them safe. This support was provided by staff who had been safely recruited, who they knew well and who arrived when planned.

Medicines were administered by trained staff and people did not raise any concerns regarding their medicines.

People's needs were assessed, and person-centred plans of care had been developed to meet their individual needs. People's consent to their care and treatment was sought and recorded in line with the principles of the Mental Capacity Act 2005.

Staff treated people with kindness and compassion. They provided support that protected people's dignity and privacy. Staff knew the people they supported well, including their needs and preferences and worked in ways that promoted their independence. People were given information and were supported to make decisions and their views regarding care was regularly sought.

The provider was responsive to people's individual needs. People's care plans were detailed and reflected people's individual needs and preferences regarding care. People had been involved in regular reviews of their care to ensure it continued to meet their needs. There was a procedure in place to manage complaints and people knew how to raise any concerns they had.

The registered manager was aware of their responsibilities and had notified CQC of incidents that had occurred within the service and displayed their previous rating as required. Staff told us they were well supported by the management team and enjoyed their jobs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.