Harbour Supported Living Services

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People said they felt safe, medications were well organised and managed, and people had enough staff to support them. Incidents and accidents were documented and analysed for patterns and trends. Risk assessments were informative and contained detailed steps staff were expected to take if they felt someone was at risk of harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff took part in regular training programmes and underwent supervisions and appraisals.

Staff were kind and caring. People enjoyed being supported by the staff, and they gave us examples of how staff supported them to become more independent

People were encouraged to set their own goals and aspirations. Some people attended community groups, voluntary work or undertook employment. The service actively supported people to live their life in the way they wanted to live it, whilst also encouraging people to develop their independence. People participated in activities and pastimes which were meaningful to them, both in the local and wider community. Staff took the time to get to know what people enjoyed doing and supported people with their chosen activities.

There was a registered manager in place and people spoke positively about them. The manager was aware of their roles and responsibilities. People had been engaged with and asked for their feedback, and there

was good partnership working between the registered manager and the service manager. Audits took place and action plans were developed and allocated.