Bright London Care Limited

Bright London Care Limited is a domiciliary care agency that is registered to provide personal care to older people, people with dementia, younger adults, people with physical disability and people with learning disabilities or autistic spectrum disorder. At the time of our inspection the service was providing personal care to one person.

Medicines were managed safely. Risks to people were recorded and mitigated. People were supported to be safeguarded from abuse as there were systems in place to support staff such as training and policies to follow. Staff recruitment was robust, and people told us staff were punctual. Staff understood the importance of infection prevention control. There had been no incidents or accidents, but the provider had systems in place to learn from them when they occurred.

People's needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received inductions before starting work, so they knew what to do when they started working with people. People were supported with their health care needs and staff communicated with each other to ensure people received effective care. People were supported to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People consented to their care and staff followed their decisions.